🛍️ Returns
We want you to love what you ordered — but if something’s not right, we’ve got you covered.
You may request a return within 14 days of receiving your order, provided the following conditions are met:
- Items must be unused, unworn, and in original packaging
- All tags, labels, and accessories must be intact
- Shoes must be tried on indoors only (if applicable)
- Items marked “Final Sale” or “Non-returnable” cannot be returned
📦 Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
💸 Refunds
Once we receive and inspect your return, we will notify you of the status:
- Approved returns will be refunded to your original payment method within 5–10 business days
- Original shipping fees are non-refundable
- If the item is not returned in its original condition, a partial refund may be issued
🔁 Exchanges
We currently do not offer direct exchanges.
To exchange an item, simply return it and place a new order for the desired product.
❗ Damaged or Incorrect Items
If you received a defective, damaged, or wrong item, please contact us within 48 hours of delivery.
We will resolve the issue as quickly as possible.
📧 Email: support@driponyx.com
Include your order number and clear photos of the issue.
🌍 International Orders
Returns for international orders are accepted, but original and return shipping costs are not refundable.
Customs duties and import taxes are non-refundable as well.
📬 How to Start a Return
- Email support@driponyx.com with your order number and reason for return.
- We’ll respond within 24–48 hours with return instructions.
- Pack the item securely and ship it back using a trackable service.
📢 Notes
- Returns sent without authorization will not be accepted
- Repeated returns may lead to account flagging or refusal of service